Human Resources - Job Classification Specification

Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

LEAD EMPLOYMENT PROCESSING SPECIALIST
Pay Grade BC4

Basic Function

Under moderate supervision, performs a variety of clerical duties in support of Talent Acquisition involving employment-related processing functions, customer service work, and other human resources related tasks and responsibilities while assigning, monitoring, and reviewing the work of Employment Processing Specialists.

Classification Characteristics

The Lead Employment Processing Specialist, in addition to the regular Employment Processing Specialist duties, is also responsible for assigning duties and guiding Employment Processing Specialists in the performance of their work under the supervision of his/her immediate supervisor with whom he/she shall consult in all matters affecting such work.

Supervised by: Principal Human Resources Analyst

Supervises:

FLSA: Non-Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Safety – To ensure that our employees, passengers and the general public’s safety is always our first consideration.
Service Excellence – To provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development – To make Metro a learning organization that attracts, develops, motivates and retains a world-class workforce.
Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
Innovation and Technology – To actively participate in identifying best practices for continuous improvement.
Sustainability – To reduce, reuse and recycle all internal resources and reduce green-house gas emissions.
Integrity – To rely on the professional ethics and honesty of every Metro employee.
Teamwork – To actively blend our individual talents to achieve world-class performance and service.
Civil Rights – To actively promote compliance with all civil rights statutes, regulations and policies.
Community – To actively engage with the Community as it relates to Metro interest/services.

Examples of Duties

Greets customers promptly to assist with routine employment inquiries, including appointment check-ins, badge replacements, and transportation pass requests
Answers telephone calls courteously and promptly to assist with routine inquiries pertaining to job vacancies, status of application, and other employment related issues; when necessary, screens and refers calls to appropriate staff for handling
Opens, stamps, and distributes mail
Establishes and maintains various records, including employment related filing systems, various logs and departmental records, seniority rosters and job bid files for vacant union-represented positions
Establishes and accurately maintains seniority rosters of represented employees in accordance with the collective bargaining agreements
Processes and completes detail work in connection with employee identification badges and transportation passes including verifying needed paperwork and taking photos of employees and employees’ family members
Proctors or administers tests
Schedules appointments with job applicants for Human Resources Analysts
Schedules pre-employment and re-instatement physical examinations; receives notification from medical facility of results and informs appropriate Human Resources Analyst if results are unfavorable
Reviews and verifies information provided by employees and new hires for completeness and accuracy on required employment-related documents and completes necessary paperwork in accordance with Metro guidelines and applicable regulatory agencies
Conducts new hire processing, including taking fingerprint impressions, photo identification, assigning employee identification number, verifying employment-related documents for completeness and accuracy, and completing Personnel Action Forms (PAF) and Medical Services Authorization (MSA)
Conducts new employee orientation
Assembles and prepares employment-related materials for new employee processing
Ranks and verifies roster seniority dates of employees qualified for consideration to vacant positions
Maintains and distributes established Transportation Communications Union (TCU) eligibility lists
Awards positions to union-represented employees being promoted, displaced, or rehired in accordance with established collective bargaining agreements
Schedules testing for qualified employee or employees bidding on union-represented vacancies
Assists in the processing of displaced union-represented employees
Establishes and maintains Personnel and Medical files
Disposes of and shreds obsolete records with supervisor’s approval
Receives and responds to employment information requests from both internal and external clients
Researches and gathers information from appropriate databases and personnel files to verify and/or provide accurate employee information
Maintains the Verification On-Line system and assures that all requests are responded to in a timely manner
Monitors the Employment Verification Hot Line and answers telephone calls courteously and promptly to assist with inquiries pertaining to employment information; when necessary, screens and refers calls to appropriate staff for handling
Responds to employment inquiries received from external and internal clients via mail, e-mail and walk-in traffic
Receives Personnel Action Form (PAF) and other paperwork together with employee’s departmental file for processing of clearance order and close-out of employee’s personnel file upon termination of employment
Verifies with appropriate staff that agency passes issued to employee and their dependants, as well as equipment and other agency property issued to the employee has been turned in
Assesses cost of unsurrendered items for payroll deduction
Completes clearance order and forwards to Payroll for final paycheck processing
Operates a variety of office equipment including shredders, microfilm cameras, LiveScan equipment, calculators, computer terminals, electric lateral filing machines, and other equipment
Input data from Personnel Action Forms (PAF)
Processes Lock-In and Release letters from the IRS
Orders and maintains office supplies
Leads employees by assigning work and providing training
Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

Principles and practices of customer service and telephone etiquette
Modern office practices and procedures; personal computer business software applications; complex record-keeping methods, practices, and procedures
Applicable collective bargaining agreement provisions related to seniority, bidding, and displacement practices
Metro Human Resources policies and procedures
English usage, correct grammar, punctuation, and spelling, and arithmetic
Recordkeeping
General office practices and procedures

Ability to:

Convey a positive and professional image to employees and the public
Interact professionally and effectively with various levels of Metro employees and the public
Review and process various pre-employment, reinstatement, and job award documents
Respond appropriately and professionally to inquiries and requests for information related to Metro Human Resources Department services and practices
Apply collective bargaining agreement provisions in a fair and consistent manner
Demonstrate keyboard skills of 40 words per minute
Prepare various correspondence and forms
Establish and maintain filing and record-keeping systems
Communicate effectively orally and in writing
Maintain confidentiality of materials and files
Proofread work and identify errors
Follow oral and written instructions
Read, write, speak, and understand English
File materials alphabetically, numerically, and chronologically
Lift and move objects weighing up to 50 pounds

Minimum Qualifications
Potential candidates interested in the LEAD EMPLOYMENT PROCESSING SPECIALIST position MUST meet the following requirements:

2 years of experience performing clerical and direct public contact duties in support of the human resources function

Special Conditions

None

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Date Originally Created: 7/9/2013 7:33:40 AM
Date Last Revised: 6/5/2019 5:45:50 PM
TCU: 0735C