Human Resources - Job Classification Specification

Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

LEAD MANPOWER/ PAYROLL CUSTOMER CARE CLERK
Pay Grade BC9

Basic Function

To provide training and support for Manpower/Payroll Customer Care Clerks in the Customer Care unit. Under supervision, implements, processes, and maintains complex personnel departmental activities and/or transactions for all employees in Customer Care Department.

Classification Characteristics

Supervised by:

Supervises:

FLSA: Non-Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Safety – To ensure that our employees, passengers and the general public’s safety is always our first consideration.
Service Excellence – To provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development – To make Metro a learning organization that attracts, develops, motivates and retains a world-class workforce.
Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
Innovation and Technology – To actively participate in identifying best practices for continuous improvement.
Sustainability – To reduce, reuse and recycle all internal resources and reduce green-house gas emissions.
Integrity – To rely on the professional ethics and honesty of every Metro employee.
Teamwork – To actively blend our individual talents to achieve world-class performance and service.
Civil Rights – To actively promote compliance with all civil rights statutes, regulations and policies.
Community – To actively engage with the Community as it relates to Metro interest/services.

Examples of Duties

Instructs and provides ongoing direction to Manpower/Payroll Customer Care Clerks
Coordinates with all Customer Care units to ensure all vacation time is scheduled and/or carried over in accordance with the Collective Bargaining Agreement
Monitors the absence from work hotline to document absences
Maintains department bulletin boards and updates information relating to policies, job bulletins, and employee recognition
Screens pre-bids to determine employees' qualifications and seniority
Advises employees of displacement rights in accordance with contract procedures
Reviews and reconciles statistical information
Prepares award notices and updates weekly job award report
Receives and distributes notice, letters, and other documents
Maintains vacation schedules for TCU staff
Records, verifies, and distributes minutes from meetings
Works closely with General Services, Accounting, and Human Resources to resolve administrative issues for Customer Care staff
Maintains training records, special projects and activity logs
Ensures that after a job award or displacement, timesheets are properly completed reflecting correct line item budget, shift and rest days, and deployment and paycheck locations
Issues telephone headsets and maintains records on equipment issued according to yearly budget
Issues, monitors and maintains employee carryover for vacation and sick leave
Reviews, maintains, and updates personnel records and processes payroll changes, including Personnel Action Forms (PAF)s and maintenance of employee departmental files
Ensures all employee E-Time information is submitted timely and verified for accuracy
Reviews daily payroll reports for completeness and accuracy and reconciles problems
Calculates final payroll earning for employees being terminated from service and request special checks from Accounting Department
Computes State Disability and Workers' Compensation benefits, sick pay, vacation pay, and retroactive pay for employees
Composes, types, prints, files, and maintains memos, reports, letters, and other departmental correspondence
Maintains and updates departmental rosters for TCU employees
Orders and tracks department supplies purchased with Pcard, submits monthly Pcard log, and distributes supplies to operational units
Receives and verifies supply inventory purchase orders and packing slips
Advises staff on departmental policies and procedures relating to timekeeping issues
Assists management as required
Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

Complex record keeping
General office practices and procedures

Ability to:

Use computer systems and required software applications
Establish and maintain filing systems, including detailed seniority rosters
Accurately interpret and carry out payroll and seniority provisions affecting contract employees
Apply selection process as set forth in the TCU collective bargaining agreements
Operate a calculator and computer terminal
Communicate effectively with others
Establish and maintain effective working relationships
Prepare general correspondence and reports
Proofread work, identify and correct errors
Maintain confidentiality of materials and files
Follow oral and written instructions
Read, write, speak, and understand English

Minimum Qualifications
Potential candidates interested in the LEAD MANPOWER/ PAYROLL CUSTOMER CARE CLERK position MUST meet the following requirements:

4 years’ experience performing responsible clerical duties involving the processing and maintenance of complex personnel activities and records
2 years’ experience processing and reconciling employee payroll as well as ordering and purchasing supplies in an office environment
Valid California Class C driver's license

Special Conditions

None

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Date Originally Created: 8/10/2017 4:09:33 PM
Date Last Revised: 8/10/2017 4:09:33 PM
TCU: 0666