Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
MANAGER, TRANSPORTATION OPERATIONS
Pay Grade H1N
($ 90,812.80 - $ 113,526.40 - $ 136,219.20)
Basic Function
| Under direction, assists with the overall management of activities of an operating bus transportation division focused at accomplishing goals and objectives to support the strategic plan of the agency, efficiency of operation, cost effectiveness, and positive management-labor relations. |
Classification Characteristics
| Differs from Transportation Operations Manager in that Assistant Transportation Operations Managers supervise staff assigned to the division administrative function and the operations training/instruction and operations supervision function. |
Supervised by: Sr Director, Operations Training & Improvement; Director, Vehicle Operations; Director, Transportation Operations; Sr Manager, Operations Control Center
Supervises: Transit Operations Supervisor, Control Center; Rail Transit Operations Supervisor; Train Operator (P/T); Train Operator (F/T); Bus Operator (F/T); Bus Operator (P/T)
FLSA: Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Assists with developing goals, establishing plans and priorities, and assigning and monitoring work
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Supervises the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
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Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and division statistics
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Supervises the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
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Supervises the investigation and resolution of customer complaints
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Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
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Moves or operates a revenue service vehicel during emergencies if employee possesses proper state license/certification as required
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Supervises the administration of workers’ compensation program activities
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Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers compensation hearings and court cases
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Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
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Oversees vehicle service for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics if assigned to Vechicle Operations
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Prepares written incident reports, correspondence, bulletins and standard operating procedures
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Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service
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Works closely with Bus Operators, Transit Operations Supervisors, and other staff members in support of the goal to provide safe, courteous, and reliable transit service
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Acts as Manager/Director in the manager’s absence
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Supervises staff
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Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
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Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training
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Creates monthly and daily instructor schedules and manages training resources
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Moves buses to demonstrate driving skills or techniques of operating a bus as assigned
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Theories, principles, and practices of public bus transit operations
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Applicable local, state, and federal law, rules and regulations governing public transit systems
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Applicable California Vehicle Code, California Code of Regulations and Public Utility Commission (PUC) regulations
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Metro transit operations, including lines, routes, fares, policies and procedures
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Modern management theory
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Ability to:
- Plan, organize, and monitor the work of a Transportation operations division
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Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements; compile, analyze and interpret complex data
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Analyze situations, identify problems, recommend and enact solutions
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Interact professionally with various levels of Metro personnel, outside agencies and the community
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Communicate effectively orally and in writing
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Prepare comprehensive reports and correspondence
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Determine strategies to solve problems and achieve goals
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Plan financial and staffing needs
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Effectively supervise and motivate assigned staff
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the MANAGER, TRANSPORTATION OPERATIONS position MUST meet
the following requirements:
- Bachelor's degree - Business, Public Administration, or other related field
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3 consecutive years working as a Transit Operations Supervisor or Rail Transit Operations Supervisor, OR
5 years working as a full-time public transit supervisor and/or management-level experience in bus or rail operations
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Must possess valid Class C drivers' license and be able to obtain a Class BP drivers’ license
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Master's degree desirable
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Experience as outlined above may be substituted for education on a one-for-one- year basis
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Special Conditions
- 24 hours on-call, weekend/holiday work required when necessary
- Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required
- Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations
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| Positions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations. |
Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 9/30/2010
Date Last Revised: 5/5/2017 2:52:49 PM
Non-Contract: 9657C