Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
SECURITY CONTROL SPECIALIST
Pay Grade T07
Basic Function
| Under moderate supervision, assigned to Metro’s Emergency Response Center to monitor security related technology, to detect threats, customer code of conduct violations, and criminal activity. |
Classification Characteristics
| The Security Control Specialist differs from the Transit Security Officer (TSO) in that the TSO provides physical security for Metro employees and property, while the Security Control Specialist detects threats with security related technology in Metro’s Emergency Response Center. |
Supervised by: Transit Security Lieutenant; Transit Security Sergeant
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Utilizes behavioral analytics to detect threats, customer code violations, and criminal activity
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Monitors radio communications to determine the need for security assistance and/or intervention from available resources
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Receives Reports of crime, suspicious activities, citizens’ complaints, and general inquiries
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Assigns, coordinates, and dispatches field units in response to requests for service and/or observed activity utilizing all of Metro’s assignment frequencies
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Advises responding units of potential problem areas and monitors field unit activities
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Enters and compiles data relating to calls into the Metro’s Computer-aided dispatch (CAD) system and prepares reports, as required
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Coordinates with law enforcement personnel, other security personnel and Metro staff as necessary
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Observational field security surveillance practices
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Safety precautions & procedures
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Metro’s service areas and surrounding communities
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Recordkeeping
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Ability to:
- Interface with individuals who may be hostile, irrational, emotionally distraught, or mentally ill
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Differentiate and prioritize between routine and emergency requests
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Exercise good judgment and make instant decisions in highly stressful, emergency situations
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Work with partners, teams or independently as required by assignment
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Initiate follow through on responses and keep supervisory personnel informed of actions
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Understand and follow oral and written instructions and procedures
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Communicate effectively with others
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Conduct surveillance to detect threats
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Accurately and clearly report facts and details regarding observations
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Operate computers and general office equipment
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Type 35 words per minute
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Deal tactfully and effectively with the public and other departmental staff
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the SECURITY CONTROL SPECIALIST position MUST meet
the following requirements:
- High school diploma, General Equivalency Diploma (GED), or California High School Equivalency Exam Certificate
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2 years’ experience performing security or law enforcement-related services and support duties
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Valid California Class C driver's license preferred
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Special Conditions
- Must be able to obtain a California Security Guard Card
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Must be able to obtain Peace Officer Standards & Training (POST) Dispatcher Training Certification within 12 months of hire date
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May be required to work various shifts, including 2nd and 3rd shift, consecutive shifts, and overtime
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May be required to work holidays and weekends
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May be exposed to volatile or life threatening situations
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Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 1/9/2019 3:38:31 PM
Date Last Revised: 1/9/2019 3:38:31 PM
Teamsters: 8834A