Human Resources - Job Classification Specification

Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

SERVICE ATTENDANT
Pay Grade A54

Basic Function

Under close supervision, performs servicing and cleaning of revenue and non-revenue equipment, including automobiles, buses, rail cars, and non-revenue rail equipment.

Classification Characteristics

Differs from Mechanic in that Service Attendant performs servicing and fueling of revenue and non-revenue equipment while Mechanic performs skilled maintenance and repair of revenue and non-revenue equipment. Differs from Maintenance Specialist in that Service Attendant cleans revenue vehicles while Maintenance Specialist maintains and repairs revenue rail vehicles. There is a Service Attendant Leader who in addition to the regular Service Attendant duties, is responsible for assigning duties and directing employees in the performance of their work under the supervision of his/her immediate supervisor with whom he/she shall consult in all matters affecting such work. A Leader receives additional pay for each hour worked as stipulated by the appropriate collective bargaining agreement. Incumbents may bid to work either in a BUS or RAIL Operations Division. Bus Operations Service Attendants transferring to Rail Operations will assume rail-related duties.

Supervised by: Rail Equipment Maintenance Supervisor; Facilities Maintenance Supervisor; Equipment Maintenance Supervisor; Equipment Service Supervisor

Supervises:

FLSA: Non-Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Safety – To ensure that our employees, passengers and the general public’s safety is always our first consideration.
Service Excellence – To provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development – To make Metro a learning organization that attracts, develops, motivates and retains a world-class workforce.
Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
Innovation and Technology – To actively participate in identifying best practices for continuous improvement.
Sustainability – To reduce, reuse and recycle all internal resources and reduce green-house gas emissions.
Integrity – To rely on the professional ethics and honesty of every Metro employee.
Teamwork – To actively blend our individual talents to achieve world-class performance and service.
Civil Rights – To actively promote compliance with all civil rights statutes, regulations and policies.
Community – To actively engage with the Community as it relates to Metro interest/services.

Examples of Duties

Generic for both bus and rail

Cleans, sweeps, vacuums, and mops interior of vehicles
Cleans and wipes down interior and exterior areas of vehicles
Performs cleanup of bodily fluids from vehicle interiors in accordance with biohazard cleanup protocols
Removes gum from floor and surface areas of vehicles
Removes graffiti and adhesive stickers from interior and exterior of vehicles
Replaces window guards or seat inserts, as required
Connects power source to electric vehicles and removes once fully charged
Fuels, checks fluids, cleans interior, and hand washes company equipment assigned (CEA) vehicles
Responds to fluid spill cleanup in the field, on the street, or at other locations, as required
Uses high temperature pressure equipment to steam clean vehicle engines, transmission, undercarriage, and mechanical components
Sweeps and mops facility work areas, service stations, and yard/facility
Disposes/recycles solid and/or hazardous wastes
Performs other related duties

Bus

Operates buses through the fuel station, bus wash rack, and within the yard/facility
Aligns buses with vacuum system and blows out debris from interior of bus with compressed air wand or uses vacuum equipment to remove debris from interior of bus
Dispenses fuels such as unleaded fuel, diesel fuel, and/or Compressed Natural Gas (CNG) into vehicles
Checks fluid levels and dispenses fuel, engine oil, and engine coolant
Records quantities of fluids dispensed into the Maintenance Management Material (M3) System
Visually checks condition of tires
Removes fare box vault from buses returning from service and empties revenue into safe
Parks buses in designated areas of maintenance facility
Performs cleanout of blower/vacuum equipment, debris bailor, and trench areas at the fuel station and bus wash rack

Rail (Incumbents may be assigned, as needed, at either the Light or Heavy rail cars and job duties may differ depending on work assignment)

Steam cleans rail components and the entire undercarriage of the trains, including trucks and equipment boxes
Cleans rail vehicles on the main line; removes trash and performs light cleaning activities
Performs deep detail train cleaning, as required
Supports special events by performing additional cleaning of trains, as required
Cleans yard of debris
Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

Ability to:

Follow supervisor/lead person’s direction and achieve performance standards
Follow Metro safety rules and policies
Follow oral and written instructions
Communicate effectively with others
Operate and work with computers and in a computerized workstation
Clean, fuel, and service automobiles, buses, and train cars
Safely operate cleaning equipment and a variety of hand and power tools
Tolerate various working conditions, including extended exposure to outdoors, noise, unpleasant odors, heavy-duty cleaning chemicals, fumes, and all types of weather
Safely operate Metro vehicles
Lift and move objects weighing up to 50 pounds with assistance
Travel to offsite locations within a reasonable timeframe
Read, write, speak, and understand English

Minimum Qualifications
Potential candidates interested in the SERVICE ATTENDANT position MUST meet the following requirements:

High school diploma, Certificate of California High School Proficiency Exam (CHSPE), GED, or equivalent
Valid California Class C driver's license

Special Conditions

For position/s in Rail Operations Department, incumbent/s must pass Light & Heavy Rail Safety Certification
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when requiredPositions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations

Positions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations.

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Date Originally Created: 8/19/1991
Date Last Revised: 7/19/2018 4:45:37 PM
ATU: 0829A