Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
OPERATIONS CENTRAL INSTRUCTION SPECIALIST
Pay Grade B63
Basic Function
| Under moderate supervision, performs complex clerical duties and maintains accurate training records on all new hire employees that require DMV certification and current employees that require re-certification |
Classification Characteristics
Supervised by:
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Reviews, maintains, and updates new hire employee list for completeness and accuracy on 1st day
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Reviews daily employee attendance sheets until training completion
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Process final paperwork for employees being terminated from training and request special checks from payroll
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Provides appropriate DMV forms and schedules DMV appointments for all students
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Process Uniform/Shoe vouchers
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Prepares letters, memos, forms, and reports
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Maintains and updates various complex lists, logs, and departmental records on a daily basis
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Responds to inquiries from DMV, other departments and employees regarding procedures and training records
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Answers telephones and acts as an office receptionist for staff and new hires
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Maintains, supports, and promotes a safe work environment while complying with all of Metro’s safety rules, policies, and procedures
Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- General office practices and procedures
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English grammar, spelling, and punctuation
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Complex recordkeeping
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Ability to:
- Type 50 net words per minute
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Prepare correspondence and reports and maintain complex records
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File materials alphabetically, numerically, and chronologically
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Perform manual and computerized recordkeeping
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Deal tactfully and effectively with others
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Respond appropriately to inquiries and requests for information
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Maintain confidentiality of materials and files
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Proofread work and identify errors
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Read, write, speak and understand English
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Follow oral and written instructions
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Minimum Qualifications
Potential candidates interested in the OPERATIONS CENTRAL INSTRUCTION SPECIALIST position MUST meet
the following requirements:
- 2 year of experience performing manual and computerized recordkeeping and other complex clerical work
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Special Conditions
Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 6/4/2014 1:52:17 PM
Date Last Revised: 6/4/2014 1:52:17 PM
TCU: 0699