Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
MAIL SERVICES SUPERVISOR
Pay Grade C02
Basic Function
| To plan, schedule, and supervise personnel engaged in courier services, expedited shipping, sorting and delivering postal mail and small packages, mass mailings, intra and interdepartmental mail, delivering transit schedules, shake up materials, lost and found items, records management boxes, stationary supplies and other delivery needs between outlaying locations and headquarters. |
Classification Characteristics
Supervised by: DEO, General Services
Supervises: Lead Mail Clerk; Mail Carrier; Messenger Clerk/Relief Mail Carrier; Messenger Clerk
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Plans and monitors the pick up and delivery of inter and intra departmental mail, small packages, schedules, stationary supplies, marketing brochures, and car cards for all locations
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Establishes routes, time schedules and methods to increase effectiveness and efficiency and reduce operating costs
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Travels to various facilities to monitor work performance of subordinate staff
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Oversees provision of courier, shipping, expedited mail, and postal services for all departments
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Manages contracts for mail and delivery services
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Assists in the preparation of the annual budget, monitors purchase orders, contracts, and performance measurements
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Prepares correspondence, reports, and recommendations on Mail & Delivery Services activities
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Develops policies and standard operating procedures
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Maintains inventory of mail supplies, postage, and packing materials
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Oversees all USPS postage, permits, and PO Boxes for Metro business mail
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Maintains mileage and maintenance logs for Mail Services delivery fleet
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Provides safety training to staff
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Supervises subordinate staff
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Accounts for subordinate and personal compliance with all of Metro’s safety rules, polices, and procedures
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Meets with Communications and other departments to design, plan and oversee Metro’s mass mailing projects
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Theories, principles, and practices of mail and delivery logistics
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Equipment and supplies utilized in mail and delivery services
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USPS Postage Fee’s and UPS and Fed-Ex Delivery Fee’s
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Principles of supervision
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Ability to:
- Plan, organize, and monitor mail and delivery service activities
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Communicate effectively orally and in writing
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Prepare reports and correspondence
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Analyze situations, identify problems, and recommend solutions
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Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
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Interact professionally with various levels of Metro employees and outside representatives
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Supervise subordinate staff
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Manage relationships with contracted vendors
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Travel to offsite locations within a reasonable timeframe
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the MAIL SERVICES SUPERVISOR position MUST meet
the following requirements:
- Three years’ experience performing mail, shipping and delivery services work within the last five years OR
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One year of supervisory experience in mail, shipping and delivery services work within the last five years
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Valid California Class C driver license
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Bachelor’s degree in Business Administration or related field is highly desirable
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Special Conditions
- Exposure to weather and physical hazard
- Frequent travel to other Metro locations
- May be assigned to work varied shifts and weekends
- Must comply with all California Occupational Safety & Health Act (Cal/OSHA) regulations and utilize approved safety equipment and protective gear "including but not limited" to respirators and/or hearing protective devices (HPD), if and when required
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Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 2/8/2012
Date Last Revised: 9/15/2017 6:16:28 PM
AFSCME: 4809C