Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
MAINTENANCE INSTRUCTION SUPPORT SPECIALIST
Pay Grade BB3
Basic Function
Under moderate supervision, performs document management, analysis, and data entry work and prepares and maintains training documents in support of a departments operations. |
Classification Characteristics
Supervised by: Equipment Maintenance Instruction Manager
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Coordinates and publishes electronic and hard copy training schedules
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Prepares course descriptions for Intranet, catalogs, and training guides
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Prepares training materials for instructors and trainees
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Prepares trainee and manager questionnaires and surveys and gathers data
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Collects and maintains library of training curriculum and documents
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Assists with the development of training materials such as handouts and visual aids
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Schedules and provides administrative support for new employee orientation and training
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Coordinates with vendors on training-related services, supplies, equipment, and materials needed for bus and rail competition events
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Coordinates computer hardware and software support for instruction staff
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Assists in scheduling repairs of equipment
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Picks up and delivers reports and other materials
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Collects and monitors trainee attendance records
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Produces training certificates of completion
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Prepares training-related documents for managers review and approval
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Assembles printouts for review by departmental representatives
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Compiles training assessment data for instructor and managerial review
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Reserves training and conference room space
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Monitors instruction budget and purchases training-related items and services as needed
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Types, prints, and files reports, letters, memos, and forms
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Answers telephone calls and inquiries from Metro staff and/or the public regarding departmental policies and procedures and related matters
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Checks various documents such as purchase orders for completeness and accuracy
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Orders tools and equipment for classroom use and training
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Maintains and updates records work status boards, batch reports, purchase orders, and requisitions
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Monitors and orders office supplies Manages administration pool vehicles
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Performs other instructional and administrative duties as necessary
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Maintains, supports, and promotes a safe work environment while complying with all of Metros safety rules, policies, and procedures
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Administration of instructional programs and equipment
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General office practices and procedures
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Computer spreadsheets and word-processing applications
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Basic administrative practices
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Recordkeeping and filing systems, including computerized databases
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Ability to:
- Establish, maintain, and revise records, files, logs, and storage areas
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Gather, compile, and summarize data
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Meet precision and productivity demands
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Perform highly repetitive work
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Think and act independently
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Operate personal computers and general office equipment
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Communicate effectively orally and in writing
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Interact professionally with various levels of Metro employees and outside representatives
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the MAINTENANCE INSTRUCTION SUPPORT SPECIALIST position MUST meet
the following requirements:
- Experience performing administrative and logistical support in an instruction or training environment
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2 years' experience performing clerical, secretarial, or administrative work
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Experience performing document storage, retrieval, and reproduction work desirable
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Special Conditions
Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 6/25/2015 4:07:18 PM
Date Last Revised: 9/5/2019 11:20:12 AM
TCU: 0697