Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
GENERAL CLERK/MARKETING
Pay Grade B79
Basic Function
| Under moderate supervision, receives, distributes, and maintains transit brochures, bus schedules, racks, and related materials at designated locations. |
Classification Characteristics
| Differs from General Clerk I in that General Clerk/ Marketing distributes and maintains transit brochures and related materials at designated locations, while General Clerk I reviews the preparation and maintenance of varied departmental records ranging from routine to complicated, and serves as a resource person regarding departmental policies and procedures and related matters.
Differs from General Clerk in that General Clerk/ Marketing distributes and maintains transit brochures and related materials and designated locations, while General Clerk maintains complicated Metro-wide and departmental records. |
Supervised by: Accounts Representative
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Operates a Metro vehicle to deliver bus schedules, brochures, and racks to various designated locations
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Prepares, packs, and seals packages/boxes for mailing out of schedules, brochures and related materials to libraries, city halls, and other locations which receive such information by mail
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Maintains materials on display racks neatly and ensures that racks are fully supplied and materials updated
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Accesses database via computer to update and print mailing labels of locations, which receive such information by mail
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Keeps mezzanine timetable room stocked, neatly organized, and supplied with updated timetables (schedules) provided by the Print Shop
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Provides transit-related information to patrons when requested during assignments
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Works as a Ticket Clerk, as required
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- General office practices and procedures
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Principles of customer service
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Ability to:
- Safely operate a vehicle and a hand cart
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Utilize a map book
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Deal tactfully with the public and other departmental personnel
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Lift and move objects weighing up to 60 pounds
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Travel to offsite locations within a reasonable timeframe
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the GENERAL CLERK/MARKETING position MUST meet
the following requirements:
- 1 year of experience performing responsible clerical and public contact duties
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Valid California Class C driver's license
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Special Conditions
- When working as a Customer Service Agent, must be personally accountable for all money and stock received
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Subject to periodic, unannounced audits of funds and stock
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Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 5/3/1995
Date Last Revised: 6/11/2003
TCU: 0979A