Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
GENERAL CLERK
Pay Grade B22
Basic Function
| Under moderate supervision, types, prints, updates, and maintains complex departmental records. |
Classification Characteristics
| Differs from General Clerk II in that General Clerk maintains various complex Metro-wide and departmental records, while General Clerk II maintains complex departmental records. Differs from General Clerk I in that General Clerk maintains compiles Metro-wide and departmental records, while General Clerk I reviews the preparation and maintenance of varied departmental records ranging from routine to complex and serves as a resource regarding departmental policies, procedures, and related matters. |
Supervised by: Various
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Maintains and updates complicated documents including personnel files, purchasing records, seniority roster, 3Irs, and other departmental records
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Types, prints, and distributes letters, memos, contracts, cards, forms, and reports using a typewriter and/or personal computer
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Operates computer terminal to retrieve, enter, and update office records
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Verifies purchasing and payroll information for completeness and accuracy and corrects errors
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Answers telephone, responds to inquiries, and provides information to Metro representatives, outside vendors, and the general public
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Composes routine correspondences in relation to department’s practices and procedures; proofreads work
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Opens, date stamps, and distributes mail
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May take and transcribe dictation
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May schedule appointments and act as office receptionist
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- General office practice and procedures
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Correct English grammar, spelling, and punctuation
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Complex record keeping
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Ability to:
- Type 40 net words per minute
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Prepare reports and correspondence
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Maintain complex records
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Operate a calculator
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Operate specified word processing equipment and/or personal computer and computer terminal
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Proofread work and identify errors
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File materials alphabetically, numerically, and chronologically
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Deal tactfully and effectively with the public and other Metro staff
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Follow oral and written instructions
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the GENERAL CLERK position MUST meet
the following requirements:
- 2 years of experience performing responsible clerical and public contact duties
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Special Conditions
- Ability to lift and move objects weighing up to 30 pounds may be required for some assignments
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Some assignments may require a valid California Class C driver’s license
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Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 4/28/1995
Date Last Revised: 6/9/2003
TCU: 0881