Human Resources - Job Classification Specification

Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

DIGITAL SYSTEMS TECHNICIAN
Pay Grade A31

Basic Function

Under moderate supervision, installs and maintains advanced computer systems including Local Area Networks (LANs), Wide Area Networks (WANs), and other data collection equipment.

Classification Characteristics

Digital Systems Technician is an Amalgamated Transit Union (ATU) journey-level position. It differs from the Digital Systems Technician Leader (ATU) in that a Digital Systems Technician performs installs and maintains advanced computer systems including Local Area Networks (LANs), Wide Area Networks (WANs), and other data collection equipment while a Digital Systems Technician Leader oversees and coordinates the daily activities of a group of Digital Systems Technicians and assigns tasks within a work crew. The Digital Systems Technician Leader communicates and implements safety rules, policies, and procedures and maintains accountability for the safety of assigned employees. A Leader receives additional pay for each hour worked as stipulated by the appropriate collective bargaining agreement. Differs from Digital Technician in that Digital Systems Technician installs and maintains complex network equipment in addition to desktop computers and peripherals, while Digital Technician primarily installs and maintains basic desktop computers and peripherals.

Supervised by: Systems Maintenance Supervisor

Supervises:

FLSA: Non-Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Safety – To ensure that our employees, passengers and the general public’s safety is always our first consideration.
Service Excellence – To provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development – To make Metro a learning organization that attracts, develops, motivates and retains a world-class workforce.
Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
Innovation and Technology – To actively participate in identifying best practices for continuous improvement.
Sustainability – To reduce, reuse and recycle all internal resources and reduce green-house gas emissions.
Integrity – To rely on the professional ethics and honesty of every Metro employee.
Teamwork – To actively blend our individual talents to achieve world-class performance and service.
Civil Rights – To actively promote compliance with all civil rights statutes, regulations and policies.
Community – To actively engage with the Community as it relates to Metro interest/services.

Examples of Duties

Installs and maintains complex network support equipment including routers, switches, hubs, fiber optics and other specialized LAN/WAN devices in addition to desktop computers and peripherals
Resolves problems through configuration changes, hardware replacement or software installation
Installs and relocates computers, printers, hubs, routers, switches and related equipment
Performs computer upgrades involving memory, disk drives, and other input/output (I/O) devices
Performs bench repair of CPU’s, printers, badge readers, and other hardware devices
Provides operating instructions and trains users in procedures for hardware and software use
Utilizes call tracking database to log all trouble calls, work orders and work performed
Creates and updates as-built drawings and other technical documentation
Updates database inventory system during new installations and relocations
Installs network cabling in walls, ceilings and conduit; installs patch panels, data plugs, jacks, and wall plates
Suggests modifications to existing equipment and maintenance procedures
Trains and oversees the work of Digital Technicians
Leads employees by assigning work and providing training
Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

Advanced networking technologies including FDDI, IP, SMDS, ATM, Frame Relay, VPN, VDI, etc
Network cabling standards
Networking equipment such as routers, switches, hubs, fiber-optics and related equipment
Network Operating Systems including Windows NT
TCP/IP, NetBEUI, IPX, PPP, PPTP, and other routing protocols
Desktop computer hardware such as CPU’s, memory, storage devices, printers, modems, scanners and other I/O devices
Desktop operating system and application software including WindowsXP, Windows 7, MS Office, Outlook and other business application software
Microcomputer and network security concepts including virus protection
Digital logic and microprocessor theory
Electronics including AC/DC fundamentals and familiarization with applicable test equipment
Applicable local, state and federal laws, rules and regulations governing copyright laws and information systems for a public agency

Ability to:

Install and maintain advanced networking equipment and cabling
Install and maintain desktop computer systems at both the hardware and software levels
Interact professionally with various levels of Metro employees and outside representatives
Express technical information in a clear and simple way
Prepare, interpret and understand detailed software and hardware specifications and instructions
Communicate effectively orally and in writing
Work independently with minimum supervision
Lift and move objects weighing up to 50 pounds
Travel to offsite locations within a reasonable timeframe
Read, write, speak, and understand English

Minimum Qualifications
Potential candidates interested in the DIGITAL SYSTEMS TECHNICIAN position MUST meet the following requirements:

Fours years’ experience performing installation and maintenance of 10/100 Base-T networks employing a Microsoft operating systems
Two years’ full-time training or education in Computer Systems or Local Area Networks may be substituted for experience
Must possess an A+ Certification and Network+ or similar certification in network systems (LAN/WAN)
Valid California Class C driver’s license

Special Conditions

Must provide own tools of the trade
Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required
Must be able to respond to emergencies 24 hours a day, 7 days a week

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Date Originally Created: 2/21/2002
Date Last Revised: 4/12/2012
ATU: 0836A