Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

DIGITAL TECHNICIAN LEADER
Pay Grade A16

Basic Function
Under moderate supervision, installs and maintains desktop computer systems and related LAN/WAN cabling; assists computer users in the basic operations of this equipment.

Classification Characteristics
Digital Technician Leader is an Amalgamated Transit Union (ATU) position. It differs from the Digital Technician (ATU) in that the Digital Technician performs installation and maintenance of hardware and software associated with desktop computers and peripherals as well as works with other types of data collection and communications equipment such as badge readers, terminals, modems, and data service units, while a Digital Technician Leader oversees and coordinates the daily activities of a group of Digital Technicians and assigns tasks within a work crew. Differs from the Digital Systems Technician in that the Digital Systems Technician Leader oversees and coordinates the daily activities of the Digital Systems Technician group, while the Digital Technician Leader oversees and coordinates the daily activities of the Digital Technician group. The Digital Technician Leader communicates and implements safety rules, policies, and procedures and maintains accountability for the safety of assigned employees. A Leader receives additional pay for each hour worked as stipulated by the appropriate collective bargaining agreement.

Supervised by: Systems Maintenance Supervisor

Supervises:

FLSA: Non-Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Examples of Duties
  • Responds to user problems by telephone contact or personal visit; makes initial assessment of problem to determine possible solution
  • Resolves problems through configuration changes, hardware replacement or software installation
  • Installs and relocates personal computers, printers and other peripheral devices
  • Performs computer upgrades involving memory, disk drives, and other input/output (I/O) devices
  • Performs bench repair of CPU’s, printers, badge readers, and other hardware devices
  • Provides operating instructions and trains users in procedures for hardware and software use
  • Utilizes call-tracking database to log all trouble calls, work orders and work performed
  • Creates and updates as-built drawings and other technical documentation
  • Updates database inventory system during new installations and relocations
  • Installs network cabling in walls, ceilings and conduit; installs data plugs, jacks and wall plates
  • Assists Digital Systems Technicians in the installation and maintenance of advanced network equipment
  • Leads employees by assigning duties and providing assistance and training as necessary
  • Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

  • Desktop computer hardware such as CPU’s, memory, storage devices, printers, modems, scanners and other I/O devices
  • Desktop operating system and application software including WindowsXP, Windows 7, MS Office, Outlook and other business application software
  • TCP/IP, NetBEUI, IPX, PPP, PPTP, and other routing protocols
  • Microcomputer and network security concepts including virus protection
  • Digital logic and microprocessor theory
  • Applicable local, state and federal laws, rules and regulations governing copyright laws and information systems for a public agency

Ability to:
  • Install and maintain desktop computer systems at both the hardware and software levels
  • Install and maintain network cabling between hubs and desktop computers
  • Interact professionally with various levels of Metro employees and outside representatives
  • Express technical information in a clear and simple way
  • Prepare, interpret and understand detailed software and hardware specifications and instructions
  • Communicate effectively orally and in writing
  • Work independently with minimum supervision
  • Lift and move objects weighing up to 50 pounds
  • Travel to offsite locations within a reasonable timeframe
  • Read, write, speak, and understand English

Minimum Qualifications
Potential candidates interested in the DIGITAL TECHNICIAN LEADER position MUST meet the following requirements:

  • 2 years’ experience performing installation and maintenance of desktop or minicomputer systems
  • 2 years’ full-time training or education in Digital Electronics or Computer Systems may be substituted for experience
  • Must possess an A+ Certification
  • Knowledge of basic electronics including AC/DC fundamentals and familiarization with applicable test equipment is desirable
  • Valid California Class C driver’s license

Special Conditions
  • Must provide own tools of the trade
  • Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required
  • Must be able to respond to emergencies 24 hours a day, 7 days a week

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.


Date Originally Created: 1/4/2013
Date Last Revised:
ATU: 0734A