Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
CCTV OBSERVER/TCU
Pay Grade B62
Basic Function
| Under moderate supervision observes passenger activities on bus or rail station platforms through the use of closed circuit televisions. |
Classification Characteristics
Supervised by: CCTV Observer Supervisor
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Conducts observations on closed circuit television monitors of bus or rail passenger station platforms, ticket vending machines, fare gates and other structures and facilities
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Provides customer assistance via telephone to patrons who have problems with ticket vending machines, locating lost articles, and rail routing or schedule information
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Makes announcements regarding schedule changes, delays in service, out of service rail equipment and/or emergencies using public address system, the variable message system, and Transportation Passenger Information System (TPIS)
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Identifies ticket vending machine and fare gate problems; logs and reports malfunctions
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Video records criminal activities that are observed at bus or rail station platforms
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Logs daily activities and maintains records of observations
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Compiles data for computer input to generate various reports
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Reports crimes in progress and crimes reported by victims to management and the appropriate law enforcement agencies for action
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Assists supervisory personnel when necessary during emergency situations
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Reports medical emergencies to immediate supervisor and appropriate law enforcement agencies for assistance
- Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Observational surveillance practices
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Safety precautions and procedures
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English usage, grammar, punctuation, and spelling
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Metro’s service areas and surrounding communities
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Ability to:
- Understand and follow oral and written instructions and procedures
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Communicate effectively with others
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Provide friendly customer service
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Conduct surveillance and retain information
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Accurately and clearly report facts and details concerning observations
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Represent Metro before the public
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Analyze situations and identify problems
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Convey information clearly, accurately, quickly, and courteously to patrons
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Respond to customer complaints in a professional manner
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Operate computers and general office equipment
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Exercise good judgment in emergency situations
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Record observations and maintain logs of daily activities and incidents
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Type 25 words a minute
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Maintain extended visual concentration
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Read, write, speak, and understand English
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Multi-task
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Maintain extended visual concentration
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the CCTV OBSERVER/TCU position MUST meet
the following requirements:
- 1 year of experience performing clerical duties in a call center environment
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Special Conditions
- May be assigned to work any shift
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Holiday work necessary
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Required training is 40 hours per week for approximately 4 weeks
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Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 4/27/1995
Date Last Revised: 3/19/2018 1:52:15 PM
TCU: 0950A