Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
COMPUTER OPERATIONS SPECIALIST
Pay Grade BA8
Basic Function
| Under direction, provides assistance monitoring various technology systems and initiating corrective action as required. |
Classification Characteristics
Supervised by: Manager, Network Support
Supervises:
FLSA: Non-Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Monitors network management systems including: Hastus Applications (VDI, Mark-Up), M3 Applications, Metro VDI, Self Service Kiosks, What’s Up Gold, Tivoli/TSM and related systems for service interruptions
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Utilizes network management tools to resolve technical problems, elevates problems when unable to solve them independently, and contacts management staff with priority issues
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Monitors the phones and provides technical assistance to Metro users of network, telecommunications, security and other IT systems
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Creates and assigns trouble tickets utilizing the HEAT database
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Communicates with field technicians to advise them of open HEAT tickets
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Operates the tape backup system
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Receives and sends out daily backup tapes to the Iron Mountain tape storage facility
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Audits tape listings to ensure accuracy
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Completes daily log sheets and communicates pending issues to the next shift
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Assists in establishing and maintaining security of data processing systems, equipment, and facilities
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Contributes to ensuring that the EEO policies and programs of Metro are carried out
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Essential Knowledge and Abilities
Knowledge of:
- Basic AIX/UNIX Commands
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Windows 2000 and Windows XP, 2003 Windows, Windows 7
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Basic Microsoft Word and Excel functions
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Basic Help Desk procedures
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Client server computing and TCP/IP network architecture
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Tape backup library procedures
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Tape Management System (TMS)
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Ability to:
- Utilize the Help Desk call tracking system (HEAT)
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Analyze situations and identify problems so as to assign them to the correct group for resolution
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Interact professionally with various levels of Metro employees and outside representatives
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Understand and follow oral and written instructions and procedures
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Communicate effectively orally and in writing
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Read, write, speak, and understand English
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Minimum Qualifications
Potential candidates interested in the COMPUTER OPERATIONS SPECIALIST position MUST meet
the following requirements:
- 3 years of recent computer operations experience involving the operation of an IBM RS/6000 and a Microsoft Windows network environment
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Special Conditions
Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 6/24/2002
Date Last Revised: 10/14/2015 9:30:33 AM
TCU: 0873A