Los Angeles County Metropolitan Transportation Authority
Job Classification Specification
ACCOUNT EXECUTIVE
Pay Grade H1H
($ 55,848.00 - $ 69,825.60 - $ 83,761.60)
Basic Function
| To perform journey-level work in support of the Employer Annual Pass Program (EAPP), U-Pass, Metro Pop-Up shop, event coordination, surveys, and office administrative functions. |
Classification Characteristics
Supervised by: Accounts Supervisor
Supervises:
FLSA: Exempt
Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are
required to commit and continuously practice and demonstrate the following work values:
- Safety – To ensure that our employees, passengers
and the general public’s safety is always our first consideration.
- Service Excellence – To provide safe, clean, reliable,
on-time, courteous service for our clients and customers.
- Workforce Development – To make Metro a learning organization
that attracts, develops, motivates and retains a world-class workforce.
- Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
- Innovation and Technology – To actively participate in identifying
best practices for continuous improvement.
- Sustainability – To reduce, reuse and recycle all internal resources
and reduce green-house gas emissions.
- Integrity – To rely on the professional ethics and honesty of every
Metro employee.
- Teamwork – To actively blend our individual talents to achieve world-class
performance and service.
- Civil Rights – To actively promote compliance with all civil rights statutes,
regulations and policies.
- Community – To actively engage with the Community as it relates to Metro interest/services.
Examples of Duties
- Markets and promotes transit pass programs and services to businesses and colleges in Los Angeles County
-
Addresses questions and complaints to resolve problems and recommend corrective action within the assigned area of responsibility
-
Collects, compiles and analyzes information from various sources on a variety of special topics related to employer programs and contracts
-
Monitors contracts for Metro’s Employer Annual Pass Program (EAPP)
-
Reviews and verifies that EAPP contracts meet Metro compliance
-
Follows up with prospective customers
-
Tracks and monitors clients account activities, including account balances, refunds, and payments
-
Creates and designs program surveys
-
Photographs employees and students for identification cards
-
Prepares and submits regular written status reports of activity
-
Prepares PowerPoint presentations for various audiences
-
Catalogs, orders, and organizes promotional materials and Metro Pop-Up merchandises
-
Contributes to ensuring that the EEO policies and programs of Metro are carried out
|
Essential Knowledge and Abilities
Knowledge of:
- Modern theories, principles and practices of outreach programs, customer service, telephone etiquette, telemarketing, and sales techniques
-
Event Coordination
-
Business computer software applications including Windows, Word, Access, Excel, PowerPoint, and Outlook
-
Report preparation methods
|
Ability to:
- Determine strategies to achieve goals
-
Meet tight time constraints and deadlines
-
Follow up with prospective customers
-
Conduct market research studies
-
Compile, analyze, and manage complex data
-
Prepare comprehensive reports and correspondence
-
Coordinate events
-
Exercise judgment and creativity within established policy guidelines
-
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of rideshare goals
-
Communicate effectively orally and in writing
-
Interact professionally with various levels of Metro employees and outside representatives
-
Push and pull up to 50 pounds and lift up to 20 pounds
-
Safely operate a Metro vehicle
-
Represent Metro before the public
-
Operate ID photo equipment
-
Travel to offsite locations within a reasonable timeframe
-
Read, write, speak, and understand English
|
Minimum Qualifications
Potential candidates interested in the ACCOUNT EXECUTIVE position MUST meet
the following requirements:
- Bachelor’s degree - Business, Marketing, Communications, or other related field
-
2 years’ experience coordinating and promoting service or transportation programs, and related office administrative functions OR 2 years’ experience performing marketing, sales, surveys, and related office administrative functions
-
Valid California Class C driver license
|
Special Conditions
- Occasional exposure to weather and physical hazards during field visits
-
Attend evening or weekend events or meetings, as required
|
Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Date Originally Created: 5/28/2002
Date Last Revised: 4/19/2018 3:07:06 PM
Non-Contract: 5027A