Human Resources - Job Classification Specification

Los Angeles County Metropolitan Transportation Authority

Job Classification Specification

ACCESSIBILITY PROGRAM MANAGER
Pay Grade H1M
($ 82,804.80 - $ 103,480.00 - $ 124,176.00)

Basic Function

To perform complex oversight and administration of Metro’s programs and services to maintain compliance with the Americans with Disabilities Act (ADA) regulations that ensure accommodation of qualified individuals with disabilities and provide easy access and use of Metro’s transportation system and facilities.

Classification Characteristics

Supervised by: Sr Manager, Accessibility

Supervises:

FLSA: Exempt

Work Environment
In order to achieve Metro’s goals in support of its mission, potential candidates are required to commit and continuously practice and demonstrate the following work values:

Safety – To ensure that our employees, passengers and the general public’s safety is always our first consideration.
Service Excellence – To provide safe, clean, reliable, on-time, courteous service for our clients and customers.
Workforce Development – To make Metro a learning organization that attracts, develops, motivates and retains a world-class workforce.
Accountability for Performance and Fiscal Responsibility – To manage every taxpayer and customer-generated dollar as if it were coming from our own pocket and ensure the highest possible return on investment.
Innovation and Technology – To actively participate in identifying best practices for continuous improvement.
Sustainability – To reduce, reuse and recycle all internal resources and reduce green-house gas emissions.
Integrity – To rely on the professional ethics and honesty of every Metro employee.
Teamwork – To actively blend our individual talents to achieve world-class performance and service.
Civil Rights – To actively promote compliance with all civil rights statutes, regulations and policies.
Community – To actively engage with the Community as it relates to Metro interest/services.

Examples of Duties

Establishes and maintains compliance with the Americans with Disabilities Act (ADA) in coordination with other departments, project managers sub recipients and contractors to ensure that Metro's business operations, and facilities are compliant with applicable local, state and federal requirements
Receives, investigates, and makes recommendations on formal and informal complaints, grievances, inquiries, and concerns from employees, customers and community organizations in relation to ADA services and facilities; when necessary, refers complaints to appropriate departments, flags issues with critical legal implications, and monitors resolution
Develops and implements training on ADA requirements to educate and sensitize agency and sub-recipient employees on disability concerns and related issues
Establishes and seeks to strengthen relationships with ADA advocacy groups
Researches "best practices" with transportation and other public agencies on ADA issues
Analyzes, interprets and keeps abreast of applicable federal, state, and local regulations and advises management on regulations, policies, and procedures
Provides technical guidance to management and interdepartmental support services and/or activities for the disabled
Conducts and/or participates in roundtable meetings regarding ADA issues related to reasonable accommodation within Metro’s facilities and services
Provides interdepartmental support for reporting to federal and state agencies on Metro and sub-recipient accessibility issues
Participates in federal and state audits by providing requested data, documentation, and information related to Metro's policies and procedures
Coordinates Metro participation in development and implementation of ADA plans, programs, services, and projects for people with disabilities and other special ridership groups in order to be in compliance with federal, state, and local requirements
Conducts site inspections of vendors, sub-recipients, Metro and Access contractors and Access member agencies to ensure all applicable local, state and federal requirements pertaining to persons with disabilities are met
Participates in the Access Services bid process for ADA services
Reviews reports, communications, and data regarding the services provided by various Access Services contractors and provides recommendations and observations to Access Services and Metro
Provides recommendations in accessibility improvements to all Metro bus and rail services, equipment, and facilities and oversees ADA services and training provided by Metro sub-recipients
Ensures all Metro communications and publications meet ADA communications requirements and coordinates marketing and publicity initiatives for accessible services and oversees compliance by sub-recipients of ADA requirements for communications
Integrates ADA complementary services with the fixed route system
Serves as Metro/PTSC’s liaison with other organizations concerning compliance with ADA regulations and sub-recipients
Provides leadership to junior staff
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
Contributes to ensuring that the EEO policies and programs of Metro are carried out

Essential Knowledge and Abilities

Knowledge of:

Theories, principles, and practices of applicable federal, state, and local regulations such as: Americans with Disabilities Act ADA Title II and ADA Title II requirements for programs, services and facilities, Department of Transportation regulation 49 CFR Part 37, Requirements for fixed route/paratransit service criteria/operation, and Related Civil Rights regulations and laws
Research, data analysis and report preparation methods

Ability to:

Effectively and sensitively communicate with all levels of employees internal and external to Metro/PTSC
Interact professionally with various levels of Metro employees and outside representatives including sub-recipients
Prepare comprehensive reports and correspondence
Manage a large volume of records and data using PC-based applications
Meet tight time constraints and deadlines
Handle highly confidential information
Represent Metro/PTSC before union officials, contractors, vendors, sub-recipients, federal and state auditors, arbitrators, and legal professionals
Determine strategies to achieve goals
Analyze situations, identify problems, and recommend solutions
Exercise judgment and creativity in making decisions
Implement policies and procedures
Compile and analyze complex data
Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
Read, write, speak, and understand English

Minimum Qualifications
Potential candidates interested in the ACCESSIBILITY PROGRAM MANAGER position MUST meet the following requirements:

Bachelor's degree - Business, Public Administration, Planning or other medical related field
4 years' journey-level experience performing professional work in ADA compliance, Civil Rights or other related program / project management

Special Conditions

May be on call 24 hours a day, 7 days a week

Disclaimer
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Date Originally Created:
Date Last Revised: 5/16/2018 11:47:32 AM
Non-Contract: 1230C